Privacy Policy

This Privacy Policy explains how Signal Radio Limited, trading as Flashback Radio, collects, uses, stores, and shares personal information when you use our website, Alexa Skill, iOS app, Android app, live stream, or contact us.

1. Who We Are

Flashback Radio is operated by Signal Radio Limited, a private limited company registered in England and Wales.

Company name

Signal Radio Limited

Trading name

Flashback Radio

Company number

15767220

Registered office

24 Oswald Road Chorlton Cum Hardy, Manchester, Greater Manchester, United Kingdom, M21 9LP

Website

https://www.fbradio.co.uk

Email

info@fbradio.co.uk

For the purposes of UK data protection law, including the UK GDPR and Data Protection Act 2018, Signal Radio Limited is the data controller for personal information we decide how and why to use.

2. Services Covered By This Policy

This policy applies to:

• The Flashback Radio website at https://www.fbradio.co.uk
• The Flashback Radio Alexa Skill
• The Flashback Radio iOS app
• The Flashback Radio Android app
• Flashback Radio live streaming services
• Emails, messages, listener requests, competition entries, and other communications with us

Some services are provided through third-party platforms, including Amazon Alexa, Apple App Store, Google Play, app analytics providers, hosting providers, streaming providers, and social media platforms. Those third parties may also process your personal information under their own privacy policies.

3. Information We Collect

We may collect and use the following types of information.

Information You Give Us

This may include:

• Your name
• Email address
• Telephone number, if you provide it
• Social media handle, if you contact us that way
• Message content, listener requests, dedications, feedback, competition entries, or enquiry details
• Any other information you choose to send to us

Website And App Technical Information

When you use our website or apps, we may collect:

• IP address
• Browser type and version
• Device type, operating system, and app version
• Approximate location based on IP address or device settings
• Pages or screens viewed
• Dates and times of access
• Referring websites or links
• Crash logs, diagnostics, and performance information
• Cookie and similar technology data

Listening And Streaming Information

When you listen to Flashback Radio through our website, apps, Alexa Skill, or other supported players, we or our streaming service providers may process:

• The stream requested
• Date and time of listening
• Approximate listening duration
• IP address
• Device or platform type
• Technical log information needed to deliver and maintain the stream

Alexa Skill Information

When you use the Flashback Radio Alexa Skill, Amazon processes your voice request and sends our skill the information needed to respond. Depending on the request, this may include:

• An Alexa user identifier generated by Amazon
• Locale and language settings
• Request type, such as launch, play, pause, resume, or stop
• Device capability information, such as whether the device supports audio playback
• Session and request metadata

We do not receive your Alexa voice recordings from Amazon. You can manage Alexa voice history and privacy settings through your Amazon account and Alexa app.

iOS And Android App Information

If you use our iOS or Android app, we may process:

• App installation and usage information
• Device and operating system information
• App version
• Crash reports and diagnostics
• Push notification token, if you choose to receive notifications
• Any permissions you grant in your device settings

You can manage app permissions through your device settings.

Marketing Information

If you sign up to receive updates, newsletters, competitions, or promotional communications, we may process your contact details and communication preferences. You can unsubscribe from marketing emails at any time using the unsubscribe link in the message or by contacting us.

4. Cookies And Similar Technologies

Our website and apps may use cookies, pixels, software development kits, and similar technologies to:

• Keep the service working
• Remember preferences
• Understand how visitors use the service
• Improve performance
• Measure audience and listening activity
• Support security and fraud prevention

Where required by law, we will ask for your consent before setting non-essential cookies or similar technologies. You can also control cookies through your browser settings.

5. How We Use Personal Information

We use personal information for the following purposes:

Where we rely on legitimate interests, we only do so where we believe our interests are not overridden by your rights and freedoms.

6. How We Share Personal Information

We may share personal information with:

• Hosting and website providers
• Streaming infrastructure providers
• App analytics, crash reporting, and diagnostics providers
• Email, communication, and support providers
• Amazon, where you use the Alexa Skill
• Apple, where you use the iOS app or App Store services
• Google, where you use the Android app or Google Play services
• Professional advisers, such as accountants, lawyers, and insurers
• Regulators, law enforcement, courts, or public authorities where required
• Competition, event, sponsor, or promotion partners, where this is made clear at the point of entry

We do not sell your personal information.

7. International Transfers

Some of our service providers or platform providers may process personal information outside the United Kingdom. Where this happens, we will take steps required by data protection law, such as using appropriate contractual safeguards or relying on approved transfer mechanisms.

8. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

As a guide:

• Enquiries and general correspondence may be kept for up to 3 years after the last contact.
• Technical logs are usually kept for a shorter period unless needed for security, debugging, or legal reasons.
• Competition records may be kept for the duration of the competition and a reasonable period afterwards.
• Marketing records are kept until you unsubscribe or ask us to delete them, unless we need to keep a suppression record.
• Records required for legal, tax, accounting, or regulatory reasons may be kept for longer.

9. Your Rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Ask for a copy of your information in a portable format
• Complain to the UK Information Commissioner's Office

To exercise your rights, contact us at info@fbradio.co.uk.

You also have the right to complain to the Information Commissioner's Office at https://ico.org.uk if you are unhappy with how we handle your personal information.

10. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.

11. Security

We use reasonable technical and organisational measures to protect personal information. However, no website, app, stream, or online service can be guaranteed to be completely secure.

12. Third-Party Links And Platforms

Our services may link to third-party websites, apps, stores, social media platforms, or services. We are not responsible for the privacy practices of those third parties. You should review their privacy policies before using them.

13. Changes To This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website. If we make material changes, we may take additional steps to notify users where appropriate.

14. Contact Us